Data, Analytics & Digital Transformation

root cause analysis

Stop Fixing Symptoms: How Analytics Uncovers the True Root Causes of Business Problems

By Dr. Rob Urban TL;DR: Estimated Read Time: 12–14 minutes Treating Symptoms vs. Diagnosing Problems One of the things I have noticed over the years is that businesses almost always describe the symptom before they describe the problem. They will tell me leads are down, sales are slowing, customers are not calling, or the website

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exorcising software bloat

Software Bloat: How to Retire a Marketing Tool Responsibly

Marketing operations / software decisions Cancel the duplicate.Keep the work running. A smaller software bill is useful only if the team can still deliver, find its records and support its customers. InventoryCostsExit test A quiet tool may still be doing an important job. It is tempting to sort subscriptions by last login and cancel anything

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Predictive Analytics for Growth: Moving from Reactive Spreadsheets to Proactive Market Dominance

Field Notes · Analytics · Business Growth Predictive Analytics for Business Growth: Stop Driving by the Rearview Mirror Most dashboards are excellent at explaining what already happened. That matters, but it is not the same as knowing what deserves attention next. Predictive analytics is about using evidence, probability and business judgment to make the next

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CEO Tech Stack Illusion

The CEO Tech Stack Trap: Why Software Won’t Save a Broken Business Model

The CEO Tech Stack Trap / Rob Urban Before buying software, name the decision it cannot make. A system can route an approval. Leadership still has to decide who is allowed to approve what. That distinction sounds obvious until a company spends six months implementing a platform to resolve an argument nobody wanted to have

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digital transformation

Hiring a SaaS Transformation Consultant: Follow the Commercial Change

SaaS transformation / a hiring brief The pricing slide changed.The rest of the business has to catch up. Before hiring a transformation consultant, trace the commercial change through sales, delivery, billing and the people responsible for each handoff. Trace the change The working chainEvidence to requestThe hiring brief A new pricing model is more than

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