PRACTICAL WORKING TOOLS Energy Customer Communication Tools Choose the decision or handoff you need to work through. Each utility organizes your own information into a record you can review and take with you. 01 Equipment Substitution Communication Brief Capture proposed change, supporting documents, unanswered questions and the engineering approval owner. Open Equipment Substitution Communication Brief 02 Project Milestone Update Builder Turn verified project status into dated customer updates separating complete, forecast and unresolved items. Open Project Milestone Update Builder Bring the facts. Keep the judgment. These utilities make missing details and responsibilities easier to see. They do not verify your entries or replace the person responsible for the underlying decision. Save the output you need and review it before using it. Explore the related business services